Terms of Service

1. Agreement and Acceptance

By creating an account, subscribing to, or using Clarity, you agree to these Terms. If you accept these Terms on behalf of a clinic or other organization (the “Subscriber”), you represent that you are authorized to bind that organization, and “you” refers to that organization. The individual who accepts these Terms binds the Subscriber.

2. The Services

Clarity provides clinician and administrator tools, which may include: a patient worklist and registry (AllieID); intake and referral workflows; clinical dashboards and developmental summaries; a clinical AI assistant; AI-assisted documentation (the “AI Scribe”); a Disability Tax Credit (T2201) assessment aid; resource-library management; and clinic administration (team, billing, settings). Specific features available to you depend on your plan and configuration (see Section 6).

3. Definitions and Eligibility

Clarity is intended for use by regulated health professionals, clinics, and their authorized administrators. You must be authorized under applicable law and professional regulation to provide the services you use Clarity to support, and you are responsible for your compliance with your professional and regulatory obligations.

4. AI-Generated Content; Clinical Responsibility

This section is important. Please read it carefully.

• Decision support only. Clarity’s AI features — including developmental summaries, intake drafts, the clinical assistant, the DTC (T2201) assessment, and the AI Scribe — produce drafts and suggestions to assist a qualified professional. They are not medical advice, not a diagnosis, and not a substitute for your professional judgment.
• Not a medical device. Clarity is not a medical device and has not been approved or cleared by Health Canada, the U.S. FDA, the EMA, or any other regulator as a diagnostic or treatment tool.
• AI can be inaccurate. AI-generated output may contain errors, omissions, or fabricated content. You must independently review, verify, and correct any AI-generated output before relying on or adopting it.
• You are the decision-maker and author of the record. For any AI-generated content you use, you are solely responsible for reviewing, verifying, contextualizing, and applying it; you remain the medical decision-maker and the author of the clinical record. For DTC assessments, you are the attesting health practitioner for the purposes of any CRA submission, and you are responsible for the accuracy of what you certify.
• No automated decisions with legal effect. Clarity does not make decisions that produce legal or similarly significant effects about an individual solely by automated means; a clinician is always in the loop.
• AI Scribe data handling. Where enabled, the AI Scribe processes encounter audio to draft a note; audio is never stored and the transcript is ephemeral (see the Privacy Policy). The resulting note is your record, authored by you.

5. Privacy and Personal Health Information

Our handling of personal information and personal health information is described in our Privacy Policy, which is incorporated by reference.

As between you and NeuroAI, where Clarity processes personal health information, the Subscriber (or the applicable clinician) is the health information custodian or trustee, as applicable under the health-privacy legislation of the province or territory in which it operates (for example, Ontario’s PHIPA, New Brunswick’s PHIPAA, or Saskatchewan’s HIPA), and is responsible for obtaining any necessary consents and having a lawful basis to collect, use, and disclose that information. NeuroAI acts as the Subscriber’s agent and service provider (information manager / service provider, and where applicable a health information network provider or equivalent), processing such information only on the Subscriber’s instructions to provide the Services. On request, we will enter into a Data Processing Agreement / Information Manager Agreement describing these responsibilities.

6. Subscriptions, Fees, Trial, and Cancellation

• Plans and fees. Paid subscriptions are billed at the price and on the cadence shown at signup (currently CAD $179.99 per month per clinic for the standard self-serve plan). Sponsored and other plans provide the access set out in your applicable plan.
• Free period and when billing starts. Self-serve subscriptions begin with a free period rather than a fixed-length trial. A payment method is collected at checkout but is not charged at that time. Billing begins on the earlier of: (a) the first family linking to your clinic, or (b) your electing to continue using the AI features after the free allowance of AI actions included with signup has been used. If neither occurs within 90 days of signup, the subscription is cancelled automatically and no charge is made. Once billing has begun, the subscription continues at the then-current rate until cancelled.
• Auto-renewal and cancellation. Subscriptions renew automatically each billing period. You may cancel at any time, effective at the end of the current billing period; cancellation stops future charges, and you are not charged a penalty to cancel.
• Refunds. Except as required by applicable law, fees are non-refundable.

7. Acceptable Use

You agree not to: use Clarity unlawfully or in violation of professional obligations; attempt to access data outside your role or institution; reverse engineer, scrape, or disrupt the Services; upload malicious code; or represent or rely on AI output as a substitute for your own clinical or professional determination. You are responsible for activity under your accounts and for safeguarding credentials.

8. Your Data; Intellectual Property

• Your data. As between you and NeuroAI, the Subscriber owns the data it submits to Clarity and the patient and clinical records it creates. We do not claim ownership of your data and do not use it to train AI models (see Privacy Policy).
• AI-generated outputs. AI-generated content that you review and adopt into your records (for example, a Scribe note or a DTC assessment) belongs to the Subscriber as part of its records. NeuroAI retains all rights in the Clarity platform, software, models, algorithms, and underlying technology.
• Feedback. If you provide feedback or suggestions, you grant NeuroAI a perpetual, royalty-free license to use them to improve the Services.

9. Service Availability; Warranties

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. Except as expressly stated and to the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement, and including any warranty regarding the accuracy of AI-generated output.

10. Limitation of Liability

To the maximum extent permitted by law, NeuroAI will not be liable for indirect, incidental, special, consequential, or punitive damages, and our aggregate liability arising out of or relating to the Services will not exceed the fees you paid to us in the 12 months preceding the claim. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

11. Indemnification

You will indemnify and hold NeuroAI harmless from claims arising out of your use of the Services in breach of these Terms or applicable law, or your failure to obtain required consents or meet your professional or regulatory obligations.

12. Term, Termination, and Data Export

These Terms apply while you use Clarity. Either party may terminate as provided here. On termination, your right to use the Services ends, except that, for 30 days following termination, you may export your data through the Services or by reasonable request, after which we may delete it subject to legal-hold and the custodian-retention rules described in the Privacy Policy.

13. Changes to These Terms

We may update these Terms. We will provide at least 30 days’ notice of material changes through the Services or by other reasonable means; continued use after the effective date constitutes acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable there, and the parties submit to the exclusive jurisdiction of the courts of New Brunswick.

15. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control.

16. General

These Terms are the entire agreement between you and NeuroAI regarding Clarity and supersede prior agreements on that subject. If any provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Our failure to enforce a provision is not a waiver. Notices will be given through the Services or to the contact details on file.

17. Contact

NeuroAI Inc.

29 Main Street, Fredericton, NB E3A 1B7, Canada

Email: legal@neuroai.ca